Why Oscar?
Oscar … the ultimate in “Experiential Whizzes”
An Oscar represents the best of the best and to get an Oscar we need a director (leaders), actors (staff), a script (mystery shop/ guest), rehearsals (front line training), a location (your space), an audience …. the similarities go on.
We can all be actors at times striving to achieve our goals. Giving great service to a customer or client is about creating the right theatre to make sure that you deliver the best experience to the customer that they can have. Within our specialist teams, Oscar have the skills and resources to support your business to achieve your goals to be the best that you can be!
About Oscar Consultancy Services
Oscar Consultancy Services have many years practice in training and consulting across the retail, service and sales industries.
We have gained a unique knowledge based on 20 years experience running a successful commercial business, within a retail and sales environment.
We have an established reputation for being a performance leader around Customer Service and Sales per square foot and have partnered and worked with Harrods, Selfridges, Harvey Nichols, Fenwicks, House of Fraser, Debenhams, Best Buy, Boots, Independent Department Stores and Shops, Nirvana Spa … global brands like Nespresso, Jura, ghd … to smaller local brands.
Because of our extensive experience and expertise, we have developed bespoke programs to run in line with company objectives and strategies, facilitating sustainable behavior change quickly and efficiently.
We are 360 degree solution focused and result driven and with a clear perspective we offer empathy, direction and confidentiality, but also remain external and impartial.
Why Should you Choose Oscar Consultancy Services?
In a world of internet culture, return to good old fashioned manners, interpersonal skills, communication, service and courtesy selling. By implementing Oscar Methodology and building on relationships, drive footfall and reclaim staff & customer loyalty.
We are experts in identifying and understanding the in-store performance gap, what guarantees success and which issues keep you awake at night.
Working in partnership can significantly increase your Sales, your KPI’s, your Ranking, levels of Customer Service, Profits…the knock on effects and benefits are limitless and often free, whatever the size of the business.
Sarah Gunbie, Founder of Oscar Consultancy Services
I was very fortunate to have had a charmed childhood. Due to my Father’s work, I grew up in an exclusive area and holidays were spent staying in some of the world’s most luxurious hotels and visiting the finest restaurants, shops and stores. It was wonderful to be in an environment where people were there to ensure that your experiences were both memorable and pleasurable.
However, when I became a student I entered into the world of work! Having always been a people person I decided to get a job at the bar in the Student’s Union and work in a ‘trendy’ jean shop called Jean Jeanie. What really sealed my fate was shortly before graduating I visited a friend in Europe and remember being so upset when we received terrible service in a ‘Pancake’ restaurant. My friend, Su, still laughs at the memory of the fuss I made!
Having graduated in Psychology and Statistics, I went to work in America and Canada. Here I decided to follow my passion and make working within the Service Industry my Profession. I was captivated by the ease at how so many people, who were made to feel so important, returned time and time again, spending more money in order to receive ‘this special feeling’. As we know, people buy from people and if the customers had not felt valued and liked the service, they would have spent their money elsewhere and not returned over and over. From this fascination, the early foundation of Oscar Consultancy Services was born, some 20 years ago. My mission had begun!
“At Oscar we aim to partner and support you to be the best that you can be, valuing new ideas and continually developing to be the best that we can be, whilst never compromising standards; We are committed to valuing all people and treating them as we would like to be treated ourselves, only entering into a situation with authentic intentions to create the desired outcomes in order to add value; Success is not an accident!”
Renuka Jhalli, Head of Business Development
Having joined Oscar over seven years ago, Renuka undertook the Oscar training course in Customer Service and the Psychology of Sales and went on to become one of Oscar’s top sales representatives.
Working with both new and established companies, she contributed to high sales turnover and excellent customer service, developing a great rapport with varied customers and clientele. Renuka’s recognized people skills, and overall success, furthered her position.
She began assisting and tutoring within the company’s training programmes, passing her own acquired skills onto newcomers. After graduating with a 2:1 in English and Drama at Loughborough University, she worked extensively within the sector of luxury retail – for global brands at Harrods, Selfridges and Harvery Nichols, as one of the company’s Training and Support Managers.
Her role included maintaining the Oscar standard of excellence in both new and existing staff. Having benefited greatly from the many development opportunities brought forth by Oscar, Renuka is now heading up the Business Development team.
Seeking and developing new opportunities, liaising with a wide variety of luxury brands and assisting with recruitment are a few of aspects of her role.
“As Oscar orientates towards the development of it’s appreciated and well-respected staff, I have had great success in acquiring a myriad of varied experience within my career. The strong sense of discipline and attention to detail that was exuded by the staff who trained me initially, seven years ago, is what defines my success today. Furthermore, the recognition for my strengths, and helpful tips to improve on weaknesses, have ensured that I always strive to deliver my best and always know how to. I have had many opportunities with Oscar, progressed greatly and have a lot to thank them for!”
