Training is more important now than it has ever been with all of the choices in the modern world. Your staff are the face of your business and represent everything that your business stands for. Investing in your staff and their development is one of the wisest investments you will ever make. In such a fast paced society people are attracted and return to places that have an inviting, positive feeling and mood, offering the best in customer service.
The retail customer of today wants to be excited and expects to enter into physical stores, engaging with staff when and how they want to. They want staff to have product knowledge offering live demonstrations and technical knowledge to use the modern new tools.
Our academy provides unique real time people development courses, suitable for businesses, independent professionals and individuals who are looking to enhance their skill sets. We can:
➢ Provide leadership and personal development courses at all levels,which can be run in a group or one to one
and are suitable for both new and existing staff
➢ Help develop talent, knowledge and confidence and have numerous designed set courses, as well as alternative
tailored ones, depending on your needs
➢ Offer ‘on the job’ coaching and support to strengthen learning
➢ Identifying and understanding skill set gap
➢ Focus and refocus, back to basics training – existing or new Managers/Supervisors
- What is the role of a Manager?
- Incentivising and rewarding your team – understanding how to get the best out of them
- Communication and clear understanding of expectations
- 360 degree management
- Achieving your personal and company, objectives and vision
- Implementation of real time changes in requirements efficiently and effectively
- Processes and Procedures
- Presentation
➢ Development and implementation of bespoke gap analysis and resolution, fast tracking and up skilling tools (‘on the job’ and example led)
➢ Observation and Analysis
➢ Site Induction
➢ Rules & Regulations & Daily Procedures
➢ Expectations, Non Negotiables and KPI’s – Giving 100%, 100% of the time
➢ Mystery Shopper/Guest
➢ Skills Training
- The Importance of a Positive Mental Attitude, Personal Appearance, Professional Manners and Communication
- The Psychology and Implementation of Exemplary Customer Service and the Sales Process
- Meet and Greet
- Who are our target customers? (product specific)
- Assessing, identifying and meeting the customer’s needs
- Presentation of product, features & benefits, price conditioning
- Link selling and selling up
- Dressing room and shoe service
- Closing and consolidating the sale
- Queue management
➢ Store approvals
➢ Multi tasking, awareness and putting the customer first
➢ Store and Colleague Manners including social skills
➢ Conflict Management (staff and customers)
➢ Real Time Observation, Support and Guidance Training
➢ Presentation, appearance and handling /use of product
➢ USP, Features and Benefits
➢ Development of Mystery Shop criteria
➢ Price Conditioning
➢ Negatives to Positives
Guru Mentoring & Coaching
By combining a strong psychology background, with over 20 years experience managing and developing people within a commercial environment, we can access potentials with Oscar’s guidance and coaching platform – ‘The Reframing Tomorrow Series’. This looks at acute perception and personal growth with real time developmental strategies and tools. We run basic, standard and advanced programs depending on intensity and requirements. This series of motivational programs can be used to ‘move’ a situation by enhancing performance; realize and unlock potential on a personal and/ or commercial level.
‘A Guru: Someone who leads people out of darkness and ignorance!’
Who will benefit from this service?
- Leaders and individuals that you believe can be turned around and in turn will save the business considerable money and risk, in the event of managing out or recruiting and training of a new employee
- Existing leaders with potential who need to be fast tracked and accelerated
- Leaders taking their business and teams through change
- New leaders who need to get up to speed quickly
- Individuals who are not performing to their potential
