NESPRESSO @ HARRODS & SELFRIDGES
Permanent and Temporary Placements/ Oscar Facilitator Placements/ Training Academy including Mystery Shopping
The perfect and most convenient one stop solution for your boutique personnel and training needs. Oscar Consultancy Services candidates are carefully selected and trained according to our needs, making the whole recruitment process easy, convenient and successful”
ADELA MESSINGER, NATIONAL BOUTIQUE MANAGER
DANIEL DEPARTMENT STORE, WINDSOR
Specialist Promotion Consultants/In Store Demonstrators/Super Academy/Promotion & Concession Management
The success of our enterprise together has been wholly supported by the quality of training given by Oscar Consultancy Services. The effect that this quality training has on the business as a whole is such that it lifts the customer experience above what is generally found elsewhere”
DAVID ELFORD, STORE DIRECTOR
ghd @ SELFRIDGES & HARVEY NICHOLS
Management Consultancy & Retail Strategy/ Guru Mentoring & Coaching / Permanent & Temporary Placements / Super Academy/ Mystery Shopper/ Bespoke Packages
Since launching in 2001, ghd have become a global company and super brand, our success being primarily built on selling hair stylers to the domestic market via salons.
In 2009 management identified an opportunity to establish a Premium Retail business which would involve selling directly to the public through two major retail partners, Selfridges and Harvey Nichols.
However, a number of operational issues were encountered in the Premium Retail channel, so ghd engaged Oscar Consultancy Services to support a review of company strategy and brand representation within Premium Retail.
As a result of this work ghd asked Oscar Consultancy Services to work with them further to stabilize the business and improve in-store operations. This was achieved by applying Oscar Consultancy Services’ skills and experience in retail staffing, training and recruitment, and overall processes and controls.
It included introducing some of Oscar Consultancy Services’ staff into the stores on a temporary basis.
We were highly satisfied with the work performed and support provided by Oscar Consultancy Services. Their team were flexible with the services provided and always focused on our needs as a client.
They are 100% committed, solution focused and result oriented.
By bringing their strong retail experience, Oscar Consultancy Services quickly identified the areas for improvement, developed the teams, the operational processes and nurtured the store management relationships.
We look forward to working with Oscar Consultancy Services in the future as we continue to expand our business.”
ANDY CAMPLING, ghd COMMERCIAL DIRECTOR, UK and ROI
JURA PRODUCTS @ HARRODS
Temporary Placements/ Oscar Facilitator Placements
I would like to take this opportunity to thank you for your support and flexibility in working with Jura over the last 12 months, we find you extremely reliable and are very happy with the quality and calibre of staff you have supplied us.”
ANTHONY GOODMAN – BOUTIQUE MANAGER
DESIGNER FASHION BOUTIQUE. ASCOT
Guru Mentoring & Coaching/ Super Academy
As a novice to fashion retailing, Sarah has been my mentor offering valuable advice on how I could tackle the many challenges I face. Her ability to home in on the critical issues has been superb and has allowed me to become much more focused on where I spend my time.”
OWNER
NIRVANA SPA & LEISURE LTD
Specialist Promotion Consultants/ Retail Strategy/ Promotion & Concession Management
We have worked with Sarah and the team on a number of offsite promotional initiatives over the last few years.
If you are looking for results, impact and a partner company that truly cares about your brand, your customers and exceeding your expectations, you need look no further”
PADDY HALFIDE, MARKETING DIRECTOR
DEBENHAMS DEPARTMENT STORE, OXFORD STREET
Management Consultancy/ Oscar Facilitator Placements
SENIOR STORE MANAGER REPORT (click here)
Less frustrated customers resulting in an improved perception of Customer Service levels.
In the future I would use Oscar Consulting Service for improving general service levels”
NANCY GILBERT, DEPUTY STORE MANAGER“Management time is freed up and a better point of contact is given to the customers”
MATTHEW MIDDLETON, SENIOR SALES MANAGER“A professional perception was given to the customers, who were given clear directions and solutions to their queries quickly. Great support to the store. A good professional,polite experience for the customers to find”
MARK JOHNSON, SENIOR SALES MANAGER
“Excellent in facilitating good Customer Service. Supported customer focus ethos well”
ANDREW BRADLEY, SALES MANAGERDESIRE BY DEBENHAMS, WALTON ON THAMES – NEW STORE OPENING
Management Consultancy/ Oscar Facilitator Placements
STORE MANAGER REPORT (click here)DEBENHAMS DEPARTMENT STORE, CRAWLEY
Management Consultancy
“A significant benefit was shown to Customers, Staff and Management”
HANDY INTERNATIONAL LTD
Oscar Training Academy – Bespoke Promotion Training Package/ In Store Demonstrators
The team at Oscar were amazing, from the conception of ideas to the execution of live demonstrations.
They exceeded my expectations in all areas and conducted themselves in a highly professional manner at all times, definitely the best company of this type I have come across and I have no hesitation in recommending their services”
JOHN DANBURY, SALES & MARKETING DIRECTOR
MARTIN JAMES LONDON LTD
Counter Service Consultants/ Management Consultancy/ Retail Strategy
The management of the company are very professional and this is representative of their staff and their excellent levels of Customer Service.
Out of all the companies I have used so far this is the best one yet!”
MARTIN STEPHENSON, DIRECTOR
